Mynd Property Management Guide: 12 Questions Every Investor Must Ask

Questions to help you find the right property manager and protect your returns. Too often, property owners only interview one or two companies—or focus solely on management fees. That approach can lead to the wrong partnership, creating challenges that impact both your property’s performance and your bottom line.

To help you avoid these pitfalls, we’ve created a list of key questions to ask when evaluating potential property managers.

Experience & Company Background

1. How long have you been managing rental properties?

Experience matters. A company with a proven track record has likely encountered—and solved—a wide range of challenges.

2. How many properties do you currently manage?

A healthy portfolio shows that other owners trust them.

3. What types of properties do you specialize in?

Managing single-family homes is very different from overseeing multi-family units. Choose a manager with expertise in your specific property type.

Services & Fees

4. What is your management fee, and what does it include?

Don’t stop at the percentage. Ask exactly what’s covered—from rent collection to inspections.

5. Are there additional fees for leasing, renewals, or evictions?

Transparency matters. Hidden fees can quickly erode returns.

Tenant Placement & Screening

6. What is your tenant screening process?

Thorough checks on credit, income, and references reduce the risk of late payments or evictions.

7. How do you market vacant properties?

Look for professional photos, multiple listings, and tools that set competitive rental prices.

Communication & Accessibility

8. Who will be my main point of contact?

A consistent contact person makes communication clearer and faster.

9. How often and in what ways will you communicate with me?

Modern portals and regular updates keep you in the loop—without having to chase managers for answers.

Maintenance & Repairs

10. How do you handle maintenance requests?

Fast, trackable repairs keep tenants happy and protect your investment.

11. Do you use in-house staff or third-party vendors?

A balanced mix usually provides the best combination of speed, quality, and cost.

Performance & Guarantees

12. What is your average vacancy rate and time to fill a property?

Strong numbers here prove the company knows how to market, attract, and retain tenants.

The Mynd Difference

Choosing the right property manager is one of the most important decisions you’ll make as a landlord. With more than 20,000 homes under management across 40+ markets, Mynd combines national scale with local expertise. We’re committed to supporting investors on their journey and helping residents feel at home.

Contact

info@mynd.co

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