archiveChief Delivery Officer Insider

We CEOs love our jargon and buzzwords. Synergy, pivot, disruption, AI… the list just keeps going. These terms often fill our meetings and presentations, conveying a sense of progress and innovation. However, one word that shouldn’t be a buzzword for CEOs is “team.”  Too many leaders throw around that term when referring to...

Too many companies still ask customers to fill out surveys after an interaction—then call it a “Voice of the Customer” program. But according to new research, more than half of all customer feedback never makes it into those survey boxes. That feedback is often already being provided in live chats,...

A plumber in Houston, Texas, is a licensed professional who installs, maintains, and repairs water systems—ensuring safety, efficiency, and leak prevention. Houston’s clay-rich soil and humid subtropical climate often cause slab leaks, pipe shifts, and drainage issues, making professional plumbing expertise essential. Typical rates range from $90 to $250 per hour, depending on the job. When...

An engineer-turned-CEO who transformed three struggling firms into industry leaders reveals how to scale organizations through efficiency, structure, and system design  In business, success is often measured by scale — more people, more projects, more profit. Yet many companies collapse under the weight of their own growth. Systems fail, communication...

In the race to leverage the transformative potential of Generative AI (Gen AI), associations often face a familiar challenge: internal competition. Chapters, committees, and departments may vie to showcase their AI advancements, driven by metrics, recognition, or the desire to lead innovation. While competition can inspire individual excellence, it can hinder the broader, mission-aligned progress that...

At any workplace, if the energy is low and employees are tired, it could create unfavorable conditions for employees to proactively act or create change. On the other hand, in the workplaces with right value-driven contexts, employees get motivated to work with energy focus, and agility. Though creating a value-based...

With immeasurable love and celebration of a Legend’s life lived so well, we bid farewell to Dharmendra, the legendary icon of Indian cinema, a man whose presence lit up screens and hearts for over six decades. More than a superstar, he was a symbol of humility, warmth, and the timeless...

A Journey from Struggle to Breakthrough When Dr. Phyllis Pobee first began her medical career, she never imagined that her biggest discovery would come from her own body. A triple board-certified physician in Family Medicine, Aesthetic Medicine, and Obesity Medicine, she had all the knowledge to help others. Yet, despite...

We live in an age of unprecedented global movement. That is through digital nomadism, tourism, multinational executives, continent-hopping entrepreneurship, and much more. And this makes staying connected a necessity rather than a convenience. Traditionally and for decades, people have relied on the physical SIM card for connectivity while traveling across...

Big Question: How does a crisis, when poorly managed, evolve into a long-term debt- financial, reputational, or even moral- for leaders and organisations?  When Crises Become a Debt: Navigating Turbulence in a VUCA World  Crises are now the norm rather than the exception in a society where volatility, uncertainty, complexity,...