Embracing Empathy: Why the Big Three Types of Strategic Empathy Bring Hard Results
Steve Payne, Vice Chair of Consulting for Ernst & Young Americas said, “Empathy is not only a “nice to have”, but the glue and accelerant for business transformation in the next era of business.” This quote comes from a 2021 E&Y Survey showing how empathy can raise profit, productivity, creativity, trust, and collaboration in an organization,...

